By Stephan Kasulke, Jasmin Bensch, Ferri Abolhassan
Das Fachbuch zeigt, wie die Zero-Outage-Methode zu mehr Stabilität im Betrieb, mehr Zuverlässigkeit in Projekten und letztlich zu einer größeren Kundenzufriedenheit führt. Es verdeutlicht, weshalb klare criteria bei Plattformen, Prozessen und own unverzichtbar sind, um eine hohe ICT-Qualität von Ende zu Ende sicherzustellen und worauf es bei adjustments – den häufigsten Ursachen für IT-Ausfälle – ankommt. Zudem erfahren die Leser, wie guy Störungen schnellstmöglich behebt und dauerhaft abstellt und warum die Zusammenarbeit von ICT-Anbietern künftig nur mit einem gemeinsamen Qualitätsstandard gelingen kann. So dient dieses Buch als praxisnahe Anleitung, die eigene ICT-Welt noch ausfallsicherer und leistungsfähiger zu machen. Dazu teilen die Autoren ihre wichtigsten Erkenntnisse im Qualitätsmanagement und geben einen exklusiven Einblick in ihr – über viele Jahre erprobtes und kontinuierlich weiterentwickeltes – Erfolgsrezept: den Zero-Outage-Ansatz.
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