By Jon Paz, T. J. Kelley
Salesforce carrier Cloud empowers your provider association to engage with shoppers via any channel and supply an individualized event that would be worthy sharing—for your shoppers and in your corporation. Salesforce carrier Cloud For Dummies is one the 1st books to concentration particularly on Salesforce provider Cloud software program. With it, you will find find out how to manage a cosmopolitan help middle to your company in a question of some hours. no matter if you are a carrier government, supervisor, aid agent, or process administrator, you can find find out how to maximize utilization of provider Cloud via top practices and step by step instructions. This ebook might help your customer support departments achieve a holistic view of the purchasers they serve, and supply your consumers with significant, effective interactions. make the most of this chance to be heard above your pageant with assistance from Salesforce carrier Cloud For Dummies.
Read or Download Salesforce Service Cloud For Dummies PDF
Best enterprise applications books
Office 2016 All-In-One For Dummies
The short and straightforward strategy to get issues performed with place of work puzzled by means of PowerPoint? trying to excel at Excel? From entry to observe and each software in among this all-encompassing consultant offers plain-English assistance on getting to know the whole Microsoft place of work suite. via easy-to-follow guideline, you'll speedy wake up and working with Excel, notice, PowerPoint, Outlook, entry, writer, Charts and pictures, OneNote, and extra and make your paintings and residential lifestyles more uncomplicated, extra effective, and extra streamlined.
Emerging Topics and Technologies in Information Systems
At the present time, the knowledge structures (IS) self-discipline faces new demanding situations. rising applied sciences in addition to matured ways for the social, technical, and developmental position of IS supply a brand new context for the evolution of the self-discipline over the following few years. rising themes and applied sciences in info platforms communicates the demanding situations and possibilities that info structures study is facing this present day whereas selling state of the art learn on how present IS aid is growing the serious spine for the data society.
Exchange 2010 SP1 - A Practical Approach
Trade Server 2010 carrier Pack 1 is the newest incarnation of Microsoft's Messaging and Collaboration platform, and is has loads of new, compelling positive aspects. it's the 7th significant model of the product, and it rolls out a few vital adjustments and many small advancements. Even larger, loads of advanced matters from past types have visible solved, or just got rid of, making the administrator's lifestyles a lot more uncomplicated!
Extra info for Salesforce Service Cloud For Dummies
Sample text
Next, we discuss how to manage those cases you’ve created, from detailing the case’s information, to researching the issue, resolving it, and notifying your customer. Finally, we explain the customizable process for closing a case in Service Cloud.
Congratulations! Now you can create records in Salesforce. You also see how painless and intuitive it is. Let’s look at making the most out of the record you just created to understand the detail page. Editing or deleting records Editing and deleting records is even easier than creating them. Click the Edit button at the top of the Detail page. The Edit page appears with editable fields. Edit the fields you want to edit. Click Save. The record’s Detail page appears, displaying the updated information.
An administrator can also choose to expose these links to specific user profiles in your organization or show it to everyone in the company. For example, if your company uses a content or inventory management tool outside of Salesforce, an administrator can easily add a link to it in the sidebar. Using the Recycle Bin The sidebar also contains a Recycle Bin, which gives you the ability to search for (and recover) recently deleted records for up to 15 days before they’re permanently purged. Using the Chatter feed If you don’t see the Chatter feed on your Home page, it’s not turned on for your organization.