By Donald A. Norman
If merely brand new expertise have been less complicated! it is the common lament, yet it is mistaken. we do not wish simplicity. uncomplicated instruments aren't as much as the duty. the area is advanced; our instruments have to fit that complexity. Simplicity seems to be extra complicated than we inspiration. during this provocative and informative e-book, Don Norman writes that the complexity of our know-how needs to replicate the complexity and richness of our lives. it isn't complexity that is the challenge, it truly is undesirable layout. undesirable layout complicates issues unnecessarily and confuses us. strong layout can tame complexity.Norman supplies us a crash direction within the virtues of complexity. yet even such basic issues as salt and pepper shakers, doorways, and light-weight switches turn into complex after we need to take care of lots of them, every one just a little varied. dealing with complexity, says Norman, is a partnership. Designers need to produce issues that tame complexity. yet we too need to do our half: we need to take some time to study the constitution and perform the abilities. this can be how we mastered studying and writing, using a vehicle, and enjoying activities, and this is often how we will be able to grasp our advanced instruments. Complexity is nice. Simplicity is deceptive. the great existence is complicated, wealthy, and rewarding--but provided that it's comprehensible, brilliant, and significant.
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Additional info for Living with Complexity
Example text
Are those tools so simple? Let’s go back to the planishing hammer. I realized I had never even heard of this tool. I looked it up in a dictionary: a specialized hammer made for toughening and smoothing a metal surface. Here is what Wikipedia has to say about it: After a piece of metal has been roughly formed by techniques such as sinking or raising, the surface will have irregular indentations and bumps. To remove these imperfections, the piece is hammered between a flat or slightly curved hammer and a special forming object known as a planishing stake.
Conceptual models are extremely important tools for organizing and understanding otherwise complex things. They enable us understand things, learn how they work, and figure out what to do when failures occur. 2 Conceptual models: (a) and (b) show two somewhat different conceptual models for the file structures of computers. (a) shows the structure as depicted by the Microsoft operating system: the folder structure is shown in the left column and images of the files in the right window. (b) shows how Apple represents a very similar file structure with the folder structure shown at the bottom and images of the files at the top.
When we can see the components working, we are able to construct good conceptual models. As a result, we have built up pretty good models of mechanical products. When we deal with the electronic world where everything is invisible, we are at the mercy of the designer to provide us with hints and clues as to what is going on. And when we deal with services, even ones comprised entirely of people, we are often bewildered by the mysterious rules and regulation of bureaucracy, to say nothing of the mysterious people in the back rooms who control what the people we deal with are allowed to know and talk about.